Terms and conditions

Introduction

  1. The London Road Chiropractic Clinic is committed to safeguarding the privacy of our customers, website visitors and service users.

Data Controller

  1. The London Road Chiropractic Clinic is to be considered a data controller for the purposes of this policy and in compliance with the General Data Protection Regulation, effective from 25 May 2018 (“GDPR”).
  2. The London Road Chiropractic Clinic is registered with the Information Commissioners Office.

Data Protection Officer

  1. The London Road Chiropractic Clinic have decided that a Data Protection Officer is not required to be compliant with GDPR.

Data Processing

  1. The London Road Chiropractic Clinic hold and process data under varying legal basis (See Appendix One; legal basis) Our most common processes are detailed as follows:

Data process: Patient Files and patient financial information
Type of Data / Location: Specialist data: Patient Files including: name, address, phone number, email, medical history, diagnosis, treatment information and payment details
Legal Basis: Legal Requirement
Details About the Data: Paper Files and Electronic Files; stored securely.
Retention Period: 20yrs
______________________________
Data process: Booking System; Reminder Emails
Type of Data / Location: Digital, cloud based: Including name, address, phone number, email address and date of birth
Legal Basis: Contract
Details About the Data: Clinic Office by Pioneer Software; Server Based Software held on encrypted servers onsite within our clinic location.
Retention Period: 10yrs
______________________________
Data process: Direct Debit Processing
Type of Data / Location: Digital: Including name, bank account details
Legal Basis: Consent
Details About the Data: Lloyds Bank receiving BACS payments. Details held by Lloyds Bank and securely by The London Road Chiropractic Clinic.
Retention Period: 6 years.
______________________________
Data process: Testimonials
Type of Data / Location: Online – public domain, our website and facebook
Legal Basis: Consent
Details About the Data: Held by management.
Retention Period: 8yrs or Removed by request of client
_____________________________
Data process: Credit/Debit card Processing
Type of Data / Location: Digital, Cloud Based: Including name, address, bank account details, email address
Legal Basis: Consent
Details About the Data: PaymentPlus. Consent on taking payment. Details held by PaymentPlus: PaymentPlus – Secure Payment Solutions and Merchant Services for Small Businesses in Ireland
Retention Period: Data deleted 1yr after expiry of plan

  1. The London Road Chiropractic Clinic also process data in terms of;
  2. a) Staff and subcontractor details; name, profile pictures and employment details. In this instance the legal basis for processing is the performance of a contract between you and us
  3. b) Testimonials, see clauses 16-19
  4. c) Photographs at events; we reserve the right to use pictures taken at events for promotion and social media as part of a contractual basis on attendance, subject to your rights to opt out

Website

  1. The London Road Chiropractic Clinic website does not directly process any data, however it does process some data through indirect means, such as by utilising cookies (See Definitions; cookie), integrating with Pioneer Software booking software and using website tracking software
  2. The London Road Chiropractic Clinic website has a SSL certificate to add a greater level of security
  3. We can not vouch for the safety or security of data published on an external link or via social media accounts. We remind all users to act with caution when posting.
  4. The London Road Chiropractic Clinic do not store or process data directly on the website. The website does not contain logins for staff or members of the public to use.

Cookies

  1. The London Road Chiropractic Clinic uses cookies to;
  2. a) identify you when you visit our website and as you navigate our website
    b) determine if you are logged onto our website
    c) secure our website and services generally
    d) help us to analyse and enhance the use and performance of our website and services; and
    e) store your website use preferences.
  3. The London Road Chiropractic Clinic will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
  4. Website users are able to refuse to accept or block cookies through their browser security settings at any time. Blocking cookies may reduce usability or the number of features available on our website.
  5. The London Road Chiropractic Clinic do not store, save or collect personal information from the website through cookies.

Tracking Software and Pioneer Software Intergration

  1. The London Road Chiropractic Clinic website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics and Google Search Console. The information gathered relating to our website is used to create reports about the use of our website and to understand usage for further development.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Testimonials

  1. The London Road Chiropractic Clinic may process testimonials and include the full name, of the author of a testimonial
  2. The London Road Chiropractic Clinic reserve the right to copy, screen shot and use comments made about Life Chiropractic Clinics in a public arena, such as on social media and Google Reviews
  3. Testimonials may be shared on The London Road Chiropractic Clinic website, social media, paper and/or digital marketing. They may also be shared with, employees and service users
  4. The London Road Chiropractic Clinic reserve the right to use anonymised testimonials or testimonials without use of identifiable data, where consent is not recorded following provision of a testimonial

External Links

  1. Although this website includes quality, safe and relevant external links, users are still advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites etc.)
  2. The London Road Chiropractic Clinic cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned
  3. Shortened URL links might be used on social media or on The London Road Chiropractic Clinic website

Social Media

  1. Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively
  2. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms. Users wishing to discuss sensitive details should do so through primary communication channels such as by telephone or email
  3. The London Road Chiropractic Clinic website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page through your social media platform account
  4. The London Road Chiropractic Clinic reserves the right to publish comments, testimonials and posts made on social media in unedited form. We use automated social media walls, social share functions on our website to reflect up to date social media engagement. Website users are reminded that engagement with these functions are at their own risk
  5. Users are advised to take caution and use good judgement before clicking any shortened URLs published on social media platforms by The London Road Chiropractic Clinic. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Providing Your Data to Others

  1. From time to time The London Road Chiropractic Clinic may contact your GP, insurance provider and/or other healthcare professionals about the status of your care. The London Road Chiropractic Clinic will gain consent from you that it is satisfactory for us to do this, however we reserve the right to do so should it be considered that there is a legal or vital interest to do so
  2. The London Road Chiropractic Clinic reserves the right to breach confidentiality and share personal data where there is a public safety, legal obligation or vital interest to do so
  3. The London Road Chiropractic Clinic may process any personal data identified in this policy for the establishment, exercise or defence of legal claims (whether administrative or out of court) and for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice.
  4. The London Road Chiropractic Clinic might disclose personal data to our subcontractors or employees on your approval. We may also disclose some personal data on your request to other practitioners for referrals.

Your Rights: Retaining and Deleting Information

  1. Personal data that we process, for any purpose, shall not be kept for longer than is necessary for that purpose or those purposes
  2. The London Road Chiropractic Clinic respects your rights under GDPR (See definitions, Your rights). Please contact londonroadchiropractic@gmail.comat any time to instruct us should you feel that your rights are being infringed or for requests for further information

Requesting Data

  1. You have the right to confirmation as to whether or not we process your personal data. purposes of the processing, the categories of personal data concerned and the recipients of the personal data
  2. You have the right to request copies of data held by The London Road Chiropractic Clinic, providing the rights and freedoms of others are unaffected
  3. Requests for copies of data should be made to londonroadchiropractic@gmail.com.The London Road Chiropractic Clinic will confirm receipt of your request.
  4. The first copy will be provided free of charge. Additional copies may be subject to a reasonable fee. Pursuant to GDPR, The London Road Chiropractic Clinic reserve the right to charge for requests that are vexatious or require additional administration.

Your Rights to Correct, Erase, Object to, Restrict Data and Withdraw Consent

  1. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed
  2. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims
  3. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest
  4. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims
  5. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose
  6. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest
  7. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
  8. You have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal

Variations

  1. The London Road Chiropractic Clinic reserve the right to change and/or vary our website, services and/or policies at any time. Please check our website to see any latest variation.

Our Details

  1. The London Road Chiropractic Clinic is owned by Colin and Genevieve Rose (Registered Company Address: 220 London Road, Leicester, LE2 1NE)
  2. Please contact us via londonroadchiropractic@gmail.comor 011625423890 or by post at the above address should you need to contact us about anything within this policy.

[Policy last updated MARCH 2022 – Version 1]

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APPENDIX ONE – Definitions:

  1. “Cookie” – A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  2. Legal Basis – the legal bases of the processing under the GDPR are:

(i) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(ii) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(iii) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
(iv) Vital interests: the processing is necessary to protect someone’s life.
(v) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
(vi) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

3: Your Rights
Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

TERMS OF USE
Introduction
These website terms of use (hereinafter ‘terms of use’) govern your use of www.lrcc.uk (hereinafter ‘this website’) and by using this website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use this website.

This website uses cookies and by using this website you consent to The London Road Chiropractic Clinic (herein after ‘the Company’) use of cookies in accordance with the terms of the Company’s Privacy Policy which is published on this website.

License to use this website
Unless otherwise stated, the Company and/or its licensors own the intellectual property rights in this website and material on this website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from this website;
  • show any material from this website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on this website; or
  • redistribute material from this website (except for content specifically and expressly made available for redistribution).

Acceptable use

You must not use this website in any way that causes, or may cause, damage to this website or impairment of the availability or accessibility of this website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the Company’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.<.

You must not use this website for any purposes related to marketing without the Company’s express written consent.

Restricted access
Access to certain areas of this website may be restricted and the Company reserves the right to restrict access to other areas of this website, or indeed this entire website, at the Company’s sole discretion.

If the Company provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

The Company may disable your user ID and password in the Company’s sole discretion without notice or explanation.

User Content
In these terms of use, your “User Content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

Your User Content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or the Company or a third party and in each case under any applicable law.

You must not submit any User Content to this website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

The Company reserves the right to edit or remove any material submitted to this website, or stored on the Company’s servers, or hosted or published upon this website.

Notwithstanding the Company’s rights under these terms of use in relation to User Content, the Company does not undertake to monitor the submission of such content to, or the publication of such content on this website.

No warranties
This website is provided “as is” without any representations or warranties, express or implied. The Company makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, the Company does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading; or
  • the content provided by any third-party websites that from time-to-time are linked to this website.

Nothing on this website constitutes, or is meant to constitute a contractual commitment or advice of any kind. If you require advice in relation to any technical, legal or financial matter you should consult an appropriate professional.

Limitations of liability
The Company will not be liable to you in relation to the contents of, or use of, or otherwise in connection with this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if the Company has been expressly advised of any potential loss.

Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in these terms of use are reasonable. If you do not think these terms of use are reasonable, you must not use this website.

Other parties
You accept that, as a Partnership, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim against the Company’s officers or employees in respect of any losses you suffer in connection with this website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in these terms of use will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

Unenforceable provisions
If any provision of these terms of use is, or are found to be unenforceable under applicable laws, that will not affect the enforceability of the other provisions of these terms of use.

Indemnity
You hereby indemnify the Company and undertake to keep the Company indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by the Company to a third party in settlement of a claim or dispute on the advice of the Company’s legal advisers) incurred or suffered by the Company arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

Breach of these terms of use
Without prejudice to the Company’s other rights under these terms of use, if you breach these terms of use in any way, the Company may take such action as the Company deems appropriate to deal with the breach, including suspending your access to this website, prohibiting you from accessing this website, blocking computers using your IP address from accessing this website, contacting your internet service provider to request that they block your access to this website and/or bringing court proceedings against you.

Variation
The Company may revise these terms of use from time-to-time. Revised terms of use will apply to the use of this website from the date of the publication of the revised terms of use on this website. Please check this page regularly to ensure you are familiar with the current version of these terms of use.

Assignment
The Company may transfer, sub-contract or otherwise deal with the Company’s rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

Entire agreement
These terms of use, together with the Company’s Privacy Policy constitute the entire agreement between you and the Company in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction
These terms of use will and are exclusively governed by the law of England and Wales.

COOKIE POLICY
This is the Cookie Policy for Life Chiropractic Clinics, accessible from www.lrcc.uk

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

A cookie is a text file placed onto your device when you access websites. We use cookies and other online tracking devices such as web beacons, and flash object storage to deliver, improve and monitor our website, including in the following ways:

Cookie – wp-settings
Purpose – Used to identify site settings.
Cookie – wp-settings-time
Purpose – Used to identify site settings.
Cookie – wpe-auth
Purpose – After log in this identifies your user account.
Cookie – wordpress_logged_in_{HASH}
Purpose – After log in this identifies your user account.
Cookie – comment_author_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.
Cookie – comment_author_email_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.
Cookie – comment_author_url_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

Our websites display a notice alerting you to our use of cookies and other similar technologies and linking to this privacy policy. If you use our webites after this notice has been displayed to you we will assume that you consent to our use of cookies or similar technologies for the purposes described in this privacy policy.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • Facebook – Used to enable social networking functionality within the website and for marketing data within the Facebook advertising platform.
  • Instagram – Used to enable social networking functionality within the website and to display content on our site from the social channel.
  • YouTube – Used to manage and display video content within our site.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {facebook}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

These third party suppliers are responsible for the cookies they set on your device. For further information please visit the website of the relevant third party.

Changes to our Cookie Policy

This Cookie Policy may be updated from time to time.

If we change anything important about this Cookie Policy we will notify you through a pop-up on the website for a reasonable length of time prior to and following the change. You may review the Cookie Policy by visiting the website and clicking on the “Cookie Policy” link.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: admin@lrcc.uk