Terms and conditions

 

Last updated: January 2026

1. About Us

The London Road Chiropractic Clinic
220 London Road, Leicester, LE2 1NE
United Kingdom

These Terms & Conditions apply to all patients attending The London Road Chiropractic Clinic (“the Clinic”, “we”, “us”, “our”) and to use of our website.

2. Appointments & Booking

  • Appointments are required. We do not accept walk-in appointments.

  • Appointments may be booked online or by telephone.

  • Occasionally, last-minute availability may arise; patients are advised to telephone the clinic to enquire.

  • We reserve the right to refuse, suspend, or discontinue treatment where clinically appropriate, for safety reasons, or in cases of non-payment or inappropriate behaviour.

3. Fees & Payment

  • Fees are displayed on our website and are available on request.

  • Accepted payment methods are card and cash.

Online bookings

  • Online bookings require payment at the time of booking.

Telephone bookings

  • Payment is taken after the appointment, except for new patient appointments, which require a £20 deposit at the time of booking.

4. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase.

  • Expiry dates may be extended at the Clinic’s discretion.

  • Gift vouchers are non-refundable and cannot be exchanged for cash.

5. Cancellation & Non-Attendance

  • We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • Late cancellations (less than 24 hours’ notice) or failure to attend an appointment (“Did Not Attend”) may result in the full appointment fee being charged.

  • Waiving of cancellation or non-attendance fees is entirely at the Clinic’s discretion.

6. Late Arrival

  • If you arrive late, we will endeavour to see you where possible, however:

    • Your appointment time may be reduced, or

    • You may be required to wait, or

    • Your appointment may need to be rescheduled

  • Decisions are made on a case-by-case basis and full fees may still apply.

7. Clinical Care & Consent

  • All patients receive appropriate clinical explanations, risk information, and informed consent prior to treatment.

  • We treat adults and children.

  • Children must be accompanied by a parent or legal guardian, who will be required to provide written consent.

  • Treatments offered include chiropractic care, shockwave therapy, and associated manual and rehabilitative therapies.

  • Our chiropractors are trained to treat patients throughout pregnancy, where clinically appropriate.

8. Treatment Outcomes

  • Chiropractic care outcomes vary between individuals.

  • No guarantees are made regarding results or outcomes.

  • Improvement depends on individual circumstances, clinical findings, and adherence to recommended care.

9. Imaging, Referrals & Third-Party Services

  • We do not take x-rays on site.

  • Where clinically necessary, patients may be referred to third-party providers.

  • Any fees for third-party services are paid directly by the patient to that provider.

10. Insurance & Reports

  • We are a private clinic and do not provide NHS treatment.

  • Patients are responsible for payment of treatment fees regardless of insurance status.

  • Many insurers allow patients to reclaim costs themselves after payment.

  • We accept Bupa patients.

  • We do not accept AXA patients.

  • Medico-legal or insurance reports can be provided at an additional cost, which will be agreed in advance.

11. Communications

  • We communicate with patients via email and telephone.

  • Appointment reminder text messages are sent via our booking system (JaneApp) only where patients have opted in.

  • We do not send marketing communications unless explicit consent has been given.

12. Behaviour & Zero-Tolerance Policy

We operate a zero-tolerance policy towards:

  • Aggressive, abusive, or threatening behaviour

  • Harassment of staff or other patients

  • Unsafe or inappropriate conduct

Such behaviour may result in immediate termination of care and removal from the clinic.

13. Website Use

  • Website content is provided for general information only and does not replace professional healthcare advice.

  • All content remains the intellectual property of The London Road Chiropractic Clinic unless otherwise stated.

  • We are not responsible for the content of external websites linked from our site.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Nothing in these Terms & Conditions affects a patient’s right to raise concerns or make a complaint in accordance with our Complaints Procedure.