Complaints

At The London Road Chiropractic Clinic, we aim to provide high-quality care and a positive experience for all our patients.

If something concerns you, we want to know so we can address it and improve our service.

Raising a concern or complaint will not affect your care in any way.

How to Raise a Concern

Step 1: Talk to Us

If possible, please raise your concern as soon as you can.

You can:

  • Speak directly to your chiropractor

  • Speak to a member of the clinic team

  • Contact the clinic by phone or email

Many concerns can be resolved quickly and informally.

Making a Formal Complaint

Step 2: Contact Us in Writing

If you would like to make a formal complaint, you can contact us by:

Email:
fab@lrcc.uk

Post:
The London Road Chiropractic Clinic
220 London Road
Leicester
LE2 1NE

Please include:

  • Your name and contact details

  • A clear description of your concern

  • Relevant dates and names (if known)

If you need help making a complaint, we will support you.

What Happens Next

Step 3: Our Response

  • We will acknowledge your complaint within 5 working days

  • Your complaint will be reviewed fairly and carefully

  • We will usually provide a written response within 20 working days

  • If more time is needed, we will keep you informed

Where appropriate, we will apologise, explain what has happened, and outline any actions taken or planned.

If You Are Not Satisfied

Step 4: Further Review

If you are unhappy with our response, you may ask for the complaint to be reviewed again by a senior clinician or practice partner not previously involved.

You also have the right to contact the General Chiropractic Council (GCC) if your concern relates to a chiropractor’s:

  • Professional conduct

  • Fitness to practice

  • Patient safety

General Chiropractic Council (GCC)
Website: https://www.gcc-uk.org

The GCC is the statutory regulator for chiropractors in the UK.

Confidentiality

All complaints are handled sensitively and in confidence, in line with data protection law. Information is shared only with those involved in reviewing and resolving the complaint.

Availability

This Complaints Procedure is:

  • Available on our website

  • Available as a printed leaflet at the clinic

If you would like a paper copy, please ask a member of staff.

The London Road Chiropractic Clinic