FAQs
Chiropractic Care
Our chiropractors undergo a five year, full time degree, qualifying them to carry out a full medical and health history examination, x-rays plus neurological, orthopaedic and chiropractic tests in order to diagnose your complaint.
Chiropractic treatment will be offered if appropriate to your condition and a plan will be tailored to your individual needs. Alternatively if our chiropractors are unable to help they will make the necessary referral to the appropriate practitioner. You do not need a GP referral to see a chiropractor.
Chiropractors use a range of techniques to reduce pain, improve function and increase mobility, including hands-on manipulation of the spine. A Chiropractic adjustment is specific and focused while being safe and a completely natural approach to healing. As well as manual treatment, chiropractors are able to offer a package of care which includes advice on self-help, therapeutic exercises and lifestyle changes.
Chiropractic treatment involves safe, often gentle, specific spinal manipulation to free joints in the spine or other areas of the body that are not moving properly. Apart from manipulation, chiropractors may use a variety of techniques including ice, heat, ultrasound, exercise, acupuncture, and cupping, as well as advice about posture and lifestyle.
For more information, please watch this informative video and visit our ‘What is Chiropractic‘ page for more information and videos.
Yes.
Chiropractic is a regulated healthcare profession, all of our Chiropractors are registered with the General Chiropractic Council (GCC) and the British Chiropractic Association (BCA). These are memberships that are renewed annually and the Chiropractors must complete training throughout the year to keep themselves current and to allow them to remain on the register.
We will ask you to arrive 10 minutes before your appointment time in order to fill in the necessary paperwork.
During your first appointment the Chiropractor will take a detailed medical history and explain their treatment plan with you. They will then gain your written and verbal consent for treatment and if deemed clinically necessary will treat you according to their findings.
For more information, please watch this informative video on ‘What to expect when you visit a Chiropractor‘.
This is a hard one to answer, it’s a bit of a ‘how long is a piece of string’ question.
The easiest way to answer this is by explaining that if you come to us with a problem that you have suffered with for a number of years its unlikely that you’ll be ‘better’ in a flash. However, this is something that is assessed by yourself and your Chiropractor at every appointment, and we certainly aren’t going to keep you coming back unnecessarily.
New patient consultation with treatment – £70 (we take a £20 deposit at the time of booking to hold your appointment if you book over the phone. We take full payment at time of booking if booked online.)
Treatment per visit – £40
Reassessment Treatment – £45
Visit our Services tab for more information.
Please wear loose clothing so that our Chiropractors can treat you easily. Sometimes they may ask you to change into a gown in they feel they need to. In this case, the Chiropractor will step out of the room and allow you to change and knock on the door to check you are ready before re-entering.
Treatment is not normally painful but some people experience some discomfort, however this is often short lived.
We would prefer it if you came to your appointment on your own if possible. If you require someone to translate or help support you during your appointment we will happily accommodate this.
We do not have the facilities to offer any imaging at our clinic however we have links to a number of private hospitals and clinics that offer a multitude of imaging, including x-rays and MRI’s. If your Chiropractor thinks it is clinically necessary to get some imaging done they will discuss this with you and make the appropriate referrals.
In short, no!
As professionals we assess each patient on their individual needs. We provide safe, evidence based techniques, tailor suited to each individual patient. The videos floating around of people receiving ‘full body cracks’ are showmanship at best, and dangerous at worst and we do not offer this at our clinic, nor do we think it is appropriate for treatments to be filmed.
Yes, we accept students who are interested in Chiropractic, or who are doing an associated degree to come and shadow our Chiropractors. Due to confidentiality and privacy considerations we will only accept people who are 18 years old or above. If this is something that you are interested in please contact the clinic manager, Fabienne Rose, on fab@lrcc.uk with a copy of your C.V.
Shockwave Therapy
Shockwave is an acoustic wave which carries high energy to painful spots and myoskeletal tissues with subacute, subchronic and chronic conditions. The energy promotes regeneration and reparative processes of the bones, tendons and other soft tissues.
Its main assets are fast pain relief and mobility restoration. Together with being a non-surgical therapy with no need for painkillers makes it an ideal therapy to speed up recovery and cure various indications causing acute or chronic pain
The number of treatments varies depending on the indication and tissue response. The effect of the treatment is cumulative, so you will typically need more than one (3–5) treatment. Very often though, you will experience relief right after the first treatment.
Most indications require 3–5 treatments which are done 3–10 days apart, depending on the patient’s tolerance and their tissue response.
It is recommended that patients refrain from physical activity, especially one that would involve the treated region, for about 48 hours following each treatment session.
Insurance Information
Yes, we accept Bupa Insurance with our Chiropractor Tim Hutchful. In order to book in using Bupa insurance, please do so by calling us on 01162542380, please do not book online. You must have your membership number, authorisation code and your excess when you call to book, we will not be able to book you in without this information.
No, we no longer accept AXA insurance.
AXA has recently changed how they require us to submit invoices and have introduced additional fees for doing so. Unfortunately, as insurance patients already come with higher administrative costs, these new changes have made it too difficult for us to continue working directly with AXA.
For all insurers other than BUPA and AXA, we kindly ask that you pay upfront for your treatment and then claim reimbursement directly from your insurance provider — a process that has worked smoothly for our patients over the past few years. This essentially means that all other insurance companies we have encountered accept this process.
Online Booking & Payments
Yes — all online bookings require payment at the time of booking. Payment details are securely processed and stored by our online booking and diary system in line with industry security standards. These details are used only to manage your booking (including cancellations or late notice fees). We do not store card details on our own clinic systems.
We accept major debit and credit cards (e.g., Visa, Mastercard). Cash can only be accepted if you book over the phone.
If you have trouble booking online, please call us on 0116 2542380 during clinic hours and our team will assist you. You can also email fab@lrcc.uk and Fabienne will aim to assist you on the same day.
Due to system requirements, you cannot book a Bupa insurance appointment online — please call us to book these. For all other insurers, you can book online because the onus will be on you to claim back through your insurance company. We no longer accept AXA insurance.
When this happens, it usually means you have logged in using different details — such as a different email address or a slightly different spelling of your name. This can cause the system to create a second account. If this has happened, please let us know and we can merge your records to resolve it. You can call us on 01162542380 or email fab@lrcc.uk with your name and date of birth.
No, this is not an automatic process. If you require a refund due to a cancellation, please let us know and we will issue one promptly, provided the cancellation falls within our cancellation policy. Once a refund has been processed, it can take 3–5 working days to appear in your bank account.
If you want to change your appointment and transfer your original payment, you must choose “Reschedule” rather than “Cancel.” Rescheduling moves your existing payment across to the new appointment, so you will not be charged again.
If you have already cancelled and rebooked, and as a result have paid twice, please contact us on 0116 254 2380 or email fab@lrcc.uk, and we will arrange a refund in line with our cancellation policy.
If you’re unsure, just keep clicking back until you see the appointment selection screen again. From there, you can choose the correct option and continue with your booking.
Visiting the Clinic
Monday 8am – 5pm
Tuesday 8am – 7pm
Wednesday 8am – 2pm
Thursday 8am – 7pm
Friday 8am – 5pm
Saturday – Open for Massage for Health
Sunday – Open for Massage for Health
We are closed on Bank Holidays.
The London Road Chiropractic Clinic,
220 London Road,
Leicester,
LE2 1NE
You can book online by following the link on our Book Now page, or by calling us on 0116 254 2380 if you’d prefer to book over the phone.
Online bookings require full payment at the time of booking. If you book over the phone for an Initial Appointment, we take a £20 deposit to reserve the appointment. This deposit will be forfeited in the event of non-attendance or late cancellation, in line with our cancellation policy.
We operate a 24 hour cancellation policy. If you cancel after this point or do not show up for your appointment we will charge a fee of half the consultation fee.
For all insurers other than BUPA and AXA, we kindly ask that you pay upfront for your treatment and then claim reimbursement directly from your insurance provider — a process that has worked smoothly for our patients over the past few years.
We do have a carpark, however we run a busy clinic and a space is not guaranteed. Please allow enough time to find appropriate parking offsite if you find that the car park is full. Please visit our ‘How to find us‘ tab from the menu for more information on alternative parking.
We do have a patient toilet next to reception and one upstairs also.
If at any point you would like a chaperone we would endeavour to facilitate this. If you know you will require a chaperone in advance of your appointment we would appreciate as much notice as possible.
We have 3 steps up into the building however we have been able to help wheelchair users into the building over the years so this is not a guaranteed barrier.
We have a lift fitted in the premises, this allows those who are mobile but struggle with stairs to get upstairs to visit the Chiropractor and other clinicians we have working from the rooms up there, without tackling the stairs.
We do not have a disabled toilet but we do have two toilets available to patients.
Please tell us when booking if you will require assistance during your visit.
We are happy to give patients copies of their notes, however we must comply with GDPR laws.
If you require a copy please email us on, admin@lrcc.uk, with your full name, address and date of birth asking us for a copy of your notes and we will endeavour to get these to you swiftly and well within the 28 days allowed to us by law.
Your Privacy – Key Information
Who we are
The London Road Chiropractic Clinic is responsible for keeping your personal information safe and using it lawfully.
Contact us:
📍 220 London Road, Leicester, LE2 1NE
📞 0116 254 2380
📧 admin@lrcc.uk
What information we collect
We collect and use:
- Your name, contact details, and date of birth
- Medical and health information needed for your care
- Appointment and payment records
Health information is treated as special category data and handled with extra care.
Why we use your information
We use your information to:
- Provide chiropractic assessment and treatment
- Keep accurate clinical records
- Manage appointments and reminders
- Process payments
- Meet legal, regulatory, and professional requirements
We do not use your information for marketing without your permission.
Our lawful basis
We process personal data because:
- It is necessary to provide treatment and care
- We have legal and professional obligations
- Healthcare data is processed for the provision of care under UK GDPR
Consent is not the main legal basis for treatment but may be used for optional services.
How your data is stored
Your records may be held:
- On paper
- Electronically using secure systems
We use third-party systems for:
- Appointment booking and diary management
- Secure cloud storage
- Email services managed by an IT provider
- Card payments via Clover and Stripe
Card details are stored securely by Stripe within our diary system. We do not store full card details ourselves.
Who we share data with
We only share information when necessary and lawful, including with:
- Our IT and system providers
- Payment processors (Clover and Stripe)
- Legal or regulatory bodies when required
All third parties are required to protect your data.
Clinical Referrals and Shared Care
Where necessary for your care, we may share relevant clinical information with other healthcare professionals or services, such as your GP or medical imaging providers.
This will be discussed with you as part of your care, and information will be shared appropriately and securely. Where consent is required, we will obtain it before sharing information.
How long we keep your information
We keep personal and clinical records for 7 years after your last treatment, in line with legal and professional requirements.
Your rights
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent (where consent applies)
To exercise your rights, contact us at admin@lrcc.uk.
Data security & breaches
We use appropriate security measures to protect your information. Physical records are stored in locked rooms or rooms with controlled access.
If a serious data breach occurs, we will inform you and the ICO where required.
Complaints
If you have concerns, please contact us first.
You can also complain to the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
Automated decision-making
We do not use automated decision-making or profiling.
A full Privacy Notice is available on request or by clicking here.
Whilst we endeavour to ensure that everyone has a positive experience at The London Road Chiropractic Clinic, if for some reason that isn’t the case please raise this at your earliest convenience to someone on site or contact the clinic manager, Fabienne Rose, at fab@lrcc.uk, detailing your complaint.
Our full complaints policy is available on request and by clicking here.
Massage for Health and Clarendon Therapy Services
In order to book in to see Clarendon Therapy Services, or Michele White our massage therapist, please contact them directly. We do not deal with their bookings. Please visit our services tab for more information.
Unfortunately, clients for Clarendon Therapy Services cannot use our car park. Please see our How To Find Us page for information on alternative parking.
This is a slightly more complicated answer. If you have a Saturday or a Wednesday appointment then yes you can use our car park, however do not assume there will be space and leave plenty of time to find alternative parking if that’s the case.
If your appointment with Michele is on a Tuesday or a Thursday there will be no opportunity for you to use our parking facilities and we would kindly ask that you use alterative parking, without checking first for space. On Tuesday’s and Thursday’s we have all 4 chiropractors working and parking is a real issue so we do not want to add to that chaos. Many thanks in advance for honouring this request.
Please visit our ‘How to find us‘ tab to see alternative parking options.
Anyone renting a room from us are professionals within their own rights and have all the appropriate registrations and association memberships necessary to do their jobs. The London Road Chiropractic Clinic holds no responsibility for practitioners renting from us and any complaints or issues must be raised directly with those practitioners.